Logistics & Operations Manager

Date: Jan 29, 2019

Location: Louisville, KY, US, 40214

Tennant Company is a recognized leader of the cleaning industry. Since 1870 we have been passionate about developing innovative and sustainable solutions that help our customers clean more spaces more effectively, addressing indoor and outdoor cleaning challenges. Our products include equipment for maintaining surfaces in industrial, commercial and outdoor environments; detergent-free and other sustainable cleaning technologies; cleaning tools and supplies; and coatings for protecting, repairing and upgrading surfaces. With more than $1B in revenue, Tennant Company operates in three geographic business units including the Americas, Europe, Middle East and Africa and Asia Pacific. Join the company committed to empowering our customers to create a cleaner, safer and healthier world with high-performance cleaning solutions that minimize waste, reduce costs, improve safety and further sustainability goals.


Leads the functions of Operations, Inventory, Transportation, Quality, Customer Service and facilities for the Louisville Distribution Center.   

The Operations and Logistics Manager is responsible for supporting the Site Leader in the management of the distribution operation.  The Ops Manager will act as a change agent who will quickly develop a clear vision of the Distribution Center and how it can contribute to making Tennant a One Billion Dollar business by 2020. He/she will continuously evaluate, measure and modify priorities and plans to ensure alignment with and achievement of business strategy. Areas of responsibility will include Operations, Inventory Management, Customer Interaction, whilst driving pro-active employee engagement at all levels.   



This role will be key in identifying and proactively reporting on the Key Performance Indicators (KPIs) in order to communicate performance status and identify areas of improvement. The Ops Manager will be expected to establish and maintain strong relationships with peers, hourly associates and customers in order to communicate effectively. This Operations Manager will also be expected to strategically implement solutions in areas such as Inventory Control, Customer Service, Organization, and Continuous Improvement.



  • Create a positive interactive DC environment driving motivated employee engagement by ensuring all Supervisors are treating the associates fair, firm, and consistent. Regularly review work methods, procedures, controls, and staffing to achieve accurate and timely movement of product, recommend alternative solutions as necessary; actively participate in conference calls as needed. Ensure the warehouse layout is maximized efficiently, including proper slotting of inventory; ensuring proper maintenance and organization of all warehouse areas for the safest working environment
  • Partner with management peers and Site Leader to drive continuous improvement and maximize efficiency gains to reduce overall costs; maintain a strong working relationship with management team and other related corporate partners; and regularly communicate with the facility management on issues that arise and be able to react as required
  • Identify and address organizational effectiveness challenges
  • Coach, train, and develop management team providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback.
  • Initiates employee actions such as reviews, promotions, transfers, terminations and discipline. Create clear goals for direct reports to ensure organization meets commitments.
  • Manage the strategies supporting in and outbound DC activities
  • Operate a Floor focused, hands on leadership style approach
  • Responsible for driving Operations Metric improvements
  • Affinity with internal and external customers interaction
  • Develop interfaces with local carrier networks to enhance a seamless customer delivery experience


Inventory Management/DC- Logistics processes:

  • Develop logistics model based system solutions to drive best in class operating processes.
  • Develop & Implement the company’s policies supporting inventory management.
  • Standardize transactional stock movements to enhance inventory accuracy across the operation.
  • Ensure DC operational processes are structured to drive continued efficiency & cost improvements.
  • Develop metric reporting to measure status and future direction of the operation  
  • Strong knowledge of systems strategy
  • Ensure that inventory is received appropriately and efficiently, and processed in a timely and safe manner by following established procedures; manage through Team Members to ensure product is picked accurately; pick locations are at full capacity, and dispatched on time
  • Ensure that daily, weekly, and monthly reports to the Corporate Offices are 100% accurate and delivered on time; address inventory shrink issues; and implement measures to effectively control inventory


Customer Service Solutions:

  • Develop a customer focused environment within the employee group in the DC.
  • Develop the DC - Customer Service relationship to enhance the overall customer experience.
  • Develop & introduce customized customer delivery solutions for a matrix wide customer base.
  • Identify customer quality performance issues driving sustainable solution within the operation.
  • Provide escalation and flexible operational recovery structures to guarantee customer satisfaction.


  • Bachelor’s degree required, ideally in Supply Chain Management, Engineering, or Operations Management
  • Proven track record of leadership over an 8+ year career in progressively increasing professional assignments requiring employee relations execution, talent development, and effective communication strategies.
  • Deep employee relations experience with demonstrated success maintaining a union free work environment in distribution centers.
  • Demonstrated knowledge of SOX Compliance
  • Solid background with ERP systems (SAP preferred)
  • Strong analytical capabilities with demonstrated history of establishing KPIs and meaningful measures; strong lean, six sigma experience
  • Strong interpersonal skills with the demonstrated ability to communicate effectively, using both verbal and written skills, with demonstrated capabilities in creating and delivering effective presentations.
  • Strong ability to collaborate within the business at all levels demonstrating diplomacy and influencing for impact.
  • Demonstrated ability to use sound judgement.



Influence and Negotiating: Promote ideas and proposals persuasively shaping associate opinions; project a positive image; work through conflicts positively negotiating for win/win results.


Inspiring Trust: Establish open, candid, trusting relationships; maintaining high standards of personal integrity; collaborates as a team player never undermining others for personal gain; treats others fairly and consistently


Adaptability: Demonstrated resilience under prolonged periods of pressure and tension; demonstrates a level of self-awareness that enables others to flourish, be engaged, and remain positive. Maintains a positive mindset and seeks solutions to successfully navigate changes while helping others do the same.


Let us introduce you to Tennant Company. We’re everywhere. In your sports clubs, shopping malls, office buildings, parking lots. We make things that make things look like new. We bring new cleaning ideas to market. There is new dirt every day and our machines clean it up. With manufacturing operations and sales, service and support functions across globe, your journey at Tennant can take you places you never expected. If you want to get your hands dirty on a project, step up with your own ideas, or maybe even explore talents you never knew you had, Tennant Company is a place where that can happen. Because at Tennant, we like to think like new. Begin your journey with us. Let's reinvent how the world cleans.


Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.


Nearest Major Market: Louisville

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