Training Lead

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

TENNANT COMPANY

Training Lead

​Location(s): Minneapolis-St. Paul area

Travel Requirements: 0-25%

ESSENTIAL DUTIES: The Training Lead will lead the development and delivery of training programs to equip end-users with the knowledge and skills needed to effectively use the new SAP S/4 HANA and other systems and processes. This includes the training strategy, plans, and managing the execution of training globally for the ERP modernization project. They will be responsible for all planning activities and the overall coordination of training activities in the enterprise that promote user engagement and adoption.

The Training Lead will partner with the System Integrator Training Lead and work closely with the Change Management Lead, project team, business stakeholders, and end users to:

Training Strategy and Plan:

• Training Needs Assessment: Lead effort to document specific training requirements of each identified stakeholder group which will inform the training materials that need to be created
• Training Strategy and Plan: Lead overall approach for how learning/training will be executed, including the tools, audience, and delivery methods that will be used to educate stakeholders/end users and drive successful adoption. Includes detailed training curriculum, design & build timeline, initial delivery schedule and validated estimate of development resources needed

Training Development:

• Develop approach for how trainers should be identified, engaged, prepared, and deployed to deliver training to the organization
• Identify and manage the correct number of trainers to execute end user training 4 - 6 weeks prior to Pilot and regional Go-Lives across all locations.
• Define and manage a team of global Super Users and SMEs to support Training and Train-the-Trainer sessions.
• Work with Technical and Functional SMEs for input, review, and approval of communication and training materials, especially as they relate to role-specific changes and to ensure accuracy of SAP S/4 HANA training documentation

Training Delivery:

• Pilot and Regional Release End User Training Delivery: Deliver pilot for end user training (A full dry run of training courses, particularly in train-the-trainer scenarios, to get feedback on the course and familiarize instructors with the material).
• Manage all aspects of the transformation release training schedule, including planning, executing, and tracking
• Conduct training content reviews and business validation
• Conduct job role mapping to ensure adequate training by person.
• Oversee end-user training logistics including all logistics, scheduling, LMS administration, rooms, and PCs.
• Conduct training sessions, workshops, and webinars to educate end-users on SAP S/4HANA and applications, modules, and business processes. Conduct and/or participates in formal walk-through of training materials (Train-The-Trainer Sessions).
• Adapt SAP S/4 HANA training artifacts, including user guides, system documentation, and knowledge articles per regional releases. 
• Create Knowledge Transfer Plan to ensure smooth transition to steady-state team after hypercare period

Training Evaluation and Monitoring:

• Evaluate training effectiveness through assessments, surveys, and feedback, and make necessary adjustments to training programs as needed. 
• Manage training delivery calendar by developing classroom agendas, timelines, and content flow as necessary to deliver effective training to end users.
• Monitor, manage, update, and maintain knowledge transfer plans for project team members and be responsible for all training and certification records for end users.
• Identify and manage issues, risks, and drive mitigation.

EXPERIENCE:

• Bachelor’s degree required.
• Minimum 7+ years of experience applying adult learning theory, learning approaches, behavior changes, organizational transformation within the corporate setting
• Experience with learning and implementation of large system, preferably experience with SAP/ERP training
• Experience working within a matrix organization with multiple functions (operations, commercial, finance, procurement, etc.) with diverse businesses, geographies, and cultures

• Ability to work independently and collaboratively, with good problem-solving and analytical skills
• Strong interpersonal and relationship building skills, with the ability to influence and motivate stakeholders at all levels
• Excellent communication skills, including the ability to convey complex concepts in a clear and relatable manner
• Experience with Microsoft Office programs such as Word, Excel, Power Point, and SharePoint and Outlook are required
• Strong organizational change management methodology experience, such as PROSCI expertise or certification or ACMP certification a plus.
• Experience with Enable Now a plus
• Strong organizational and planning skills
• Attention to detail and accuracy are critical
• Some travel (domestic and/or international) will be required

REQUIRED LEADERSHIP COMPETENCIES

• Courage
  • Leads the organization through high-stakes situations, crises, or conditions of uncertainty
  • Fosters a culture that supports people who take well-reasoned risks, regardless of the outcome
  • Takes stand on behalf of the organization in the face of adversity
• Demonstrates Self-Awareness
  • Gathers feedback from various sources to get an accurate picture of own effectiveness
  • Leverages personal strengths and addresses limitations
  • Is mindful of the impact own leadership style has on people and groups
• Manages Complexity
  • Approaches problems from a systems perspective, defining connections, linkages, and interdependencies
  • Synthesizes information from many sources to arrive at a broad and deep understanding of complex issues
  • Anticipates complex challenges the organization may face in the future
• Directs Work
  • Coordinates and integrates the work of others to avoid duplication of effort
  • Delegates responsibility and conveys clear expectations to others
  • Intervenes appropriately to remove obstacles
• Organization Savvy
  • Navigates internal and external political realities that can advance or hinder organizational initiatives
  • Uses formal and informal authority to gain buy-in and positively influence the direction of the organization
  • Gains the favor of key stakeholders to accomplish goals
• Plans & Aligns
  • Allocates organizational resources in alignment with strategic plans and priorities
  • Conveys clear objectives so the organization can plan and prioritize actions to achieve them
  • Set aggressive yet realistic goals for achieving strategic objectives
• Strategic Mindset
  • Leverages the organization’s key differentiators to develop a viable long-term strategy
  • Explores future scenarios and possibilities to help the organization respond to change and shape the future
  • Develops and integrates organizational strategies to achieve and sustain competitive advantage

Begin your journey with us. Let's reinvent how the world cleans. 

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.