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Technical Training Specialist

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

 

The primary responsibility of this position is to analyze, design, and execute Service Training Programs. This encompasses virtual, online, and in-person technical content. This role will also act as a resource for Tennant’s area service teams supporting in-field training and product launches. In addition, responsibility will include training development and support for Tennant’s service business partners     

 

GENERAL RESPONSIBILITIES: 

  • Partner across the organization to assess the needs of the Americas Service units and collaborate to evaluate, develop and institute effective, measurable training and education programs that help deliver on the mission and goals.
  • Design, implement, update and evaluate training programs and events.
  • Coordinate, schedule, and conduct business, functional and technical training for new hires and current employees.  This will occur in both a classroom, virtually or on an e-learning platform. Skills needed include IC diagnostics, hydraulics, electrical theory, Component testing and diagnostics.
  • Organize and develop, or obtain, facilitation guides and course materials for Service Training Sessions.
  • Produce and develop training materials for internal Learning and Development Service Programs.
  • Facilitate individually or with peers, a best-in-class New Hire Training program with a balance of online, virtual, and hands-on training.
  • Periodically, be part of training effectiveness evaluations, using and developing metrics to support training effectiveness.
  • Act as a support - answering questions and issues from the field and staff related to the service business and/or product systems.
  • Design and support relevant technical documentation as required.
  • Assists with Identification and travels with selected field service personnel to understand their needs, determine best practices, and recommend training solutions. (~20% Travel)
  • Support Service Managers and Team Leads with guidance, training, and content to improve their service teams' performance.
  • Other related duties as assigned.


REQUIRED EXPERIENCE & EDUCATION:

  • 3+ years of experience in a similar or related role in Learning & Education
  • Significant learning/training/development experience with a broad set of role types with a focus on Sales and/or Service. Additionally, a deep understanding of the effective training tools for a variety of businesses (corporate, hourly, and high volume roles).
  • Knowledge of concepts, principles, and practices related to learning and development, training, and adult education.
  • Familiarity with new technological tools and resources that advance creative solutions for training, education, and development.
  • Bachelor's degree or comparable industry experience in a related field required.
  • Advanced technical knowledge in the theory and operation of IC engines, AC and DC circuits, and equipment hydraulics
  • Minimum of 2 years of experience in technical related service, field service, or training environment to include:
  • Demonstrated experience working directly with employees and with customers.
     

 

Begin your journey with us. Let's reinvent how the world cleans. 

 

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.


Nearest Major Market: Minneapolis

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