Strategic Accounts- Customer Service Rep

• Provides support for Strategic Account customers by ensuring accurate order management and timely issue resolution. Collaborates with cross-functional teams across Tennant to meet customer requirements and delivery commitments. Maintains strong working relationships while managing assigned accounts. 

GENERAL RESPONSIBILITIES:     

• Accurately process and manage orders and quotes for assigned Strategic Accounts, with a focus on equipment orders 

• Provide customer support across multiple communication channels 

• Coordinate customer master data, material control requests, and plant changes to support order entry 

• Partner with sales, production, distribution centers, and logistics to meet delivery expectations 

• Execute against unique customer requirements 

• Process customer complaints and returns in a timely manner 

• Develop and maintain “how-to-do-business” documentation 

• Serve as a subject matter expert for assigned customer accounts 

REQUIRED EXPERIENCE & EDUCATION: 

• High school diploma or equivalent, plus a minimum of two years of experience in a customer-facing role 

• SAP experience preferred 

• Demonstrated strong performance in current role 

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:   

• Deliver a professional, customer-focused experience by proactively identifying and responding to internal and external customer needs 

• Apply strong problem-solving skills and sound judgment to make effective decisions in a fast-paced, deadline-driven environment 

• Prioritize and manage multiple tasks efficiently across systems while maintaining a high level of accuracy and attention to detail 

• Maintain productivity and composure under pressure, ensuring tasks are completed thoroughly and on time 

• Adapt quickly to changing priorities and demonstrate flexibility in a dynamic work environment 

• Build and maintain effective working relationships across teams, including sales and distribution partners, through strong communication and collaboration 

• Work both independently and as part of a team, taking initiative while effectively utilizing available resources and guidance 

• Demonstrate reliability, professionalism, and accountability, including consistent attendance and appropriate handling of confidential information