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Sr. IT Business Relationship Manager



Organizational Summary:

Tennant is a recognized leader in designing, manufacturing and marketing solutions for industrial and commercial markets, with more than $1 billion in annual revenues. With a vision to become a global leader in water-based sustainable cleaning and other technologies, Tennant creates innovative solutions, such as our ec-H2O products, that are changing the way the world cleans.


Tennant employees work to create a cleaner, safer, healthier world.  Tennant is a company that cares about what it's doing, and the sustainability of its products, and works every day to develop new solutions that clean exceptionally well, but don't damage the environment.  Employees of Tennant Company work with a spirit of Stewardship. Very simply, Stewardship is a filter for our actions and decision-making, as we strive to leave things in better condition than when we found them. 

Position Summary:

The IT Business Relationship Manager (BRM) will focus on building strategic partnerships with the company’s business unit and functional leaders and stakeholders.   Through collaborative and interactive engagement, the IT BRM will understand the business partners strategy, business problems, roadmaps, and challenges.   In addition, the BRM will seek to understand current capability needs, define current and future state automation / technology requirements as well as help build appropriate roadmaps to reach future state.  The BRM can then work to leverage resources, vendors, and technology in the enablement of the business goals.


The IT BRM will provide cross-functional direction to multiple project managers, business analysts, business relationship managers, and an enterprise solutions team to ensure that initiatives are delivered in a way that can be leveraged and scaled across the organization and sound processes are followed.  The position will have a combination of both direct and indirect reporting relationships.


This position reports to the Director of IT and will interact with various senior management team members and executive leadership across Tennant.



  • Proactively and consistently engage with business partners to help define and align on the functional/group strategy
  • Leverage the strategy to identify and prioritize opportunities where the application of information technology will advance the strategic goals and objectives of the business
  • Provide IT functional, technical, and strategic oversight to ensure projects operate efficiently and deliver business impact
  • Introduce best practices, and provide sound recommendations and strategic direction to business process owners ensuring technology and data are appropriately governed and leveraged at an enterprise level
  • Participate in the development of plans and consolidated budgets for IT department
  • Create and coordinate consistent communication to business partners to inform on status, success, and issues.   
  • Drive effective change management across business leaders and organization
  • Establishes operating rhythm, health assessments and key performance metrics for the business leaders and stakeholders
  • Drives the team to successfully deliver on transformational technology initiatives
  • Leverage the broader IT Team and capabilities to scale resources and knowledge
  • Facilitate workshops, ideation sessions and decision-making as needed with business partners, IT, and vendor partners



  • 10+ years IT leadership experience including leading teams and business partnership
  • 3+ years leading cross-functional global Continuous Improvements initiatives 
  • 5+ years demonstrated IT Project Management experience
  • Demonstrated experience in effective Change Management and Communication strategies
  • Demonstrated use of lean Six Sigma processes to optimize and drive operational excellence across multiple value streams involving operations, IT, manufacturing and supply chain
  • Experience defining and rationalizing KPIs/metrics in driving measurable improvements tied to EBITDA impacting results
  • Experience managing others directly and/or indirectly through mentoring, coaching and persuasion


Additional Knowledge & Skills

  • Executive Leadership level presentation and communication skills
  • Strategic visionary - able to connect the dots in a product, service, manufacturing and customer focused environment in moving from “forward thinking” to “seeing around the corner”
  • Politically savvy, great negotiation skills and leading through influence
  • Proven record of driving results and EBITDA impact
  • Executive level written and oral communication skills with a demonstrated ability to communicate and influence at all levels and to communicate complex problems to other people in a simple way that they will understand


Begin your journey with us. Let's reinvent how the world cleans. 


Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.

Nearest Major Market: Minneapolis

Job Segment: Manager, Marketing Manager, Lean Six Sigma, Relationship Manager, Project Manager, Management, Marketing, Customer Service, Technology

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