Senior Solutions Architect - FSM

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At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers.

SUMMARY: 

The Solution Architect will join an energetic, talented, and high performing team that is responsible for modernizing Tennant’s Service Business through the deployment of the Field Service Management (FSM) platform. The FSM platform is core to Tennant’s Digital Transformation Strategy. This high impact role will be responsible for defining and executing the technological roadmap for the FSM platform. In addition, this role will ensure proper design, development, integration, and implementation of the FSM application globally. The Solution Architect will work collaboratively with the growing FSM IT team, business partners, and external stakeholders to facilitate successful delivery of FSM enhancements and functionality.

GENERAL RESPONISIBILITIES:    

• Collaborate with other Team members to deploy FSM application to Tennant Service Business globally
• Create, maintain, and continuously improve a process for FSM product backlog prioritization.
• Provide ownership and accountability to all third-party vendors supporting the overall system(s), including vendor contracts, support and service agreements.
• Serve as a single point-of-contact for all third-party relationships, owning and managing each third party to ensure timely, accurate and high-quality service delivery and support
• Partner closely with IT management to champion product vision, roadmap, and growth opportunities
• Document and define FSM architecture components including integrations across platforms
• Deliver technical solutions that maximize business value
• Partner with Service Business to ensure thorough understanding of field service business
• Develop and maintain processes to measure, monitor, and improve delivery performance and services
• Interface with internal and external development teams throughout the entire solution delivery life cycle
• Build and maintain strong relationships with key internal and external stakeholders
• Provide progress reports and status to various levels of the business and IT organization
• Collaborate with technology teams to ensure FSM is designed and built to ensure quality and scalability
• Solve product and systems related problems through documentation, troubleshooting, and teamwork
• Document detailed architecture diagrams, systems processes, and technical requirements
• Manage sprints, projects and/or workstreams within area of responsibilities

 REQUIRED EXPERIENCE & EDUCATION:

• Bachelor’s Degree in Computer Science, MIS, Business or related fields required
• 3+ years of experience in similar Solution Architect role
• 10+ years of applicable IT experiences
• Experience with Cloud and/or Mobile applications
• Experience with SAP or IFS FSM strongly preferred

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:  

In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position:

• Excellent all-around communication, intrapersonal, and presentation skills
• Exceptional systems documentation and architecture diagramming skills
• Strong analytical and problem-solving skills with a high attention to detail
• Demonstrated leadership and collaborative abilities
• Self-motivated and capable of managing multiple priorities and tasks as delegated
• Must have excellent planning, organizational, and facilitation skills

• Ability to build and maintain positive relationships and build influence, both internally and externally
• Can work calmly and effectively in a high-pressure, deadline-oriented environment

Begin your journey with us. Let's reinvent how the world cleans. 

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.