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Senior IT Manager

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

 

Organization Summary:

Tennant is a recognized leader in designing, manufacturing and marketing solutions for industrial and commercial markets, with more than $1 billion in annual revenues. With a vision to become a global leader in water-based sustainable cleaning and other technologies, Tennant creates innovative solutions, such as our ec-H2O products, that are changing the way the world cleans.

 

Tennant employees work to create a cleaner, safer, healthier world.  Tennant is a company that cares about what it's doing, and the sustainability of its products, and works every day to develop new solutions that clean exceptionally well, but don't damage the environment.  Employees of Tennant Company work with a spirit of Stewardship. Very simply, Stewardship is a filter for our actions and decision-making, as we strive to leave things in better condition than when we found them. 
 

Position Summary

The Sr. Manager, Enterprise Applications leads a high performing team that is responsible for providing application services and support to the global Tennant organization. In this role you’ll primarily support business areas such as Sales, Finance, Supply Chain and Operations. In addition, you’ll manage and develop a global team of 6-10 analysts while leading multiple global projects.    The Enterprise Applications Sr. Manager will also help define, lead, and execute the strategy for our Global IT Applications Team, particularly in the areas of application architecture, delivery, and support.   Additionally, this manager will ensure alignment across other functional teams, foster relationships with key business and technology stakeholders, understand the business needs, and share new or existing capabilities that can address or improve business operations. 

 

This position reports to the Sr. Manager, Application Services and will interact with various senior Global IT leaders across Tennant.
 

Responsibilities
Team Management

  • Manage staff to solve complex problems considering required business functionality, sustainability, and scalability of solutions.  Ensure that new functionality and enhancements do not adversely affect existing IT solutions that support business functionality
  • Manage and coordinate off-shore resources as necessary to support overall delivery
  • Determine team objectives, tactics, and budget in alignment with strategic business objectives and in coordination with IT delivery teams to align solution delivery activities to architecture standards and objectives.
  • Recruit, manage and continually develop a global IT staff of direct reports to make world class partners for Tennant Business functions
  • Actively support Team engagement initiatives and continue to drive employee satisfaction scores
  • Operational, Administrative & Financial Management
  • Responsible for ensuring the overall success of projects, enhancements and production support through direction, coordination, and oversight of a global team of employees and professional services
  • Establishes metrics, key performance indicators and service level agreements for driving the performance of IT service delivery.
  • Create and maintain a close working relationship with all levels of the Global IT team as well as establishing strong working relationships across Tennant Company
  • Maintain required IT controls, including SOX and other audit requirements
  • Be available for scheduled on-call duties
  • Helps manage IT’s operational budget to help keep the organization on-track.
  • Responsible for the overall effectiveness and efficiency of our application solution portfolio and day to day support ensuring high levels of customer satisfaction are maintained.
     

Strategy and Planning

  • Participates in IT strategy planning activities, bringing a current knowledge and future vision of Application technology and systems and best practices as related to the needs of the business.
  • Collaborate with other IT Leaders and Business partners to translate the business capability roadmaps into technology roadmaps and implementation plans.
  • Accountable for consistency, resiliency, and operational effectiveness of new and existing enterprise applications working closely with the Enterprise Architecture team.
  • Recommend, customize, and implement IT solutions across enterprise to best meet business objectives and drive consistency, simplification, and collaboration.
     

Qualifications:

  • 5-7 years successful management within a global Application Services team.
  • 8+ years business experience driving IT transformational change while in a senior leadership role for a global enterprise
  • 5+ years of supervisory experience
  • Demonstrated success driving cross-functional global Continuous Improvements initiatives 
  • Experience with primary delivery and development methodologies.  (Waterfall, Agile)
  • Proficient understanding of project and program management including project prioritization and resource allocation in a global IT organization.
  • Experience with ERP solutions and implementations including understanding of key business processes such as Lead-to-Cash, Procure-to-Pay, Record-to-Report, Plan-to-Stock, etc.; SAP experience preferred
  • Demonstrated experience in effective Change Management
  • Demonstrated use of lean processes to optimize and drive operational excellence across multiple value streams involving operations, IT, manufacturing and supply chain
  • Experience designing and implementing managed services strategies.
  • Experience defining and rationalizing KPIs/metrics in driving measurable improvements tied to EBITDA impacting results
  • Experience managing others directly and/or indirectly through mentoring, coaching and persuasion
     

Additional Knowledge & Skills

  • Strategic visionary - able to connect the dots in a product, service, manufacturing and customer focused environment in moving from “forward thinking” to “seeing around the corner”
  • Politically savvy, great negotiation skills and leading through influence
  • Proven record of driving results (project and enhancement delivery, application support & maintenance
  • Strong written and oral communication skills with a demonstrated ability to communicate and influence at all levels and to communicate complex problems to other people in a simple way that they will understand

 

Begin your journey with us. Let's reinvent how the world cleans. 

 

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.


Nearest Major Market: Minneapolis

Job Segment: ERP, Information Technology, IT Architecture, Marketing Manager, SAP, Technology, Marketing

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