Invoicing Specialist

Tennant Company is a recognized leader of the cleaning industry. Since 1870 we have been passionate about developing innovative and sustainable solutions that help our customers clean more spaces more effectively, addressing indoor and outdoor cleaning challenges. Our products include equipment for maintaining surfaces in industrial, commercial, and outdoor environments; detergent-free and other sustainable cleaning technologies; cleaning tools and supplies; and coatings for protecting, repairing, and upgrading surfaces. With more than $1B in revenue, Tennant Company operates in three geographic business units, including the Americas, Europe, Middle East, Africa, and the Asia Pacific. Join the company committed to empowering our customers to create a cleaner, safer, and healthier world with high-performance cleaning solutions that minimize waste, reduce costs, improve safety, and further sustainability goals.
 

This is a customer facing role and requires very strong working relationship across departments with a service-friendly attitude.  This team report to the Financial Services organization in very close alignment with the North American business. 
 

This is a hybrid role with in-office days based at Tennant Company’s global headquarters in Eden Prairie, MN. 

PURPOSE/SCOPE: 

The core responsibilities include supporting customer customer invoicing needs in third party portals.  As a specialist this role may also require peer training and development, backup and support for other members of the team, acting as a subject matter expert, and participating in various Invoicing related initiatives.

GENERAL RESPONSIBILITIES: 

• Submit invoices via numerous third party portals
• Acknowledge customer PO’s via third party portals
• Audit invoice status, rejections/disputes, investigate root causes
• Follow up to ensure appropriate action is taken to resolve outstanding issues
• Request invoice adjustments
• Follow Standard Operating Procedures per customer and portal guidelines
• Generate and gather process/system improvement ideas and assist in implementing them
• Answer incoming internal and external customer calls into 800 line phone queue
• Back up team members
• Assist with documentation
• Assist with projects as assigned

REQUIRED EXPERIENCE & EDUCATION:

• Bachelor’s Degree OR
• High school diploma or equivalent plus two years related work experience in a business to business environment
• SAP experience preferred
• Experience with Microsoft Office Suite (Outlook and Excel) preferred

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:  In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position:

• Excellent attention to detail
• Excellent interpersonal and communication skills
• Excellent attendance and punctuality
• Anticipates, assesses, and responds effectively to the needs of diverse customers, both internally and externally, making excellent customer service a high priority
• Identifies and prioritizes problems accurately, constructively, and in a timely manner
• Interacts and communicates effectively with others across levels and departments
• Shifts and adjusts priorities in order to meet emerging needs, able to adapt approach as the requirements of a situation change
• Understands the importance of their role as a representative of Tennant by demonstrating a positive and professional service orientation to internal and external customers
• Works productively, plans, uses time and resources efficiently, follows through to completion

Competitive base salary commensurate with experience: $41,800 - 62,800 Annualized
Posted salary ranges are made in good faith. Tennant Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity.  
Total Compensation = Base Salary + Benefits  
Benefits = A comprehensive benefits package including health insurance, 401(k), profit sharing, disability, life insurance, paid time off, and voluntary benefits! 

Begin your journey with us. Let's reinvent how the world cleans. 

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.