Principal Systems Analyst

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

Senior Systems Analyst

PURPOSE/SCOPE

• This position in the IT organization will support our IFS Field Service Management application (FSM)
• This application is closely integrated to our SAP ERP system
• The primary focus and area of support for this position will be diagnosing, documenting, and troubleshooting technical and functional issues within the FSM application and FSM/SAP interfaces
• This position includes both technical and functional work, requires analyzing technical issues, and understanding functional processes to help diagnose, document, and resolve issues and enhancements
   

GENERAL RESPONISIBILITIES   

• Work with other FSM Project Team members to deploy FSM application to Tennant Service Business
• Provide hyper care support to live userbase on FSM production system
• Responsible for understanding, monitoring, analyzing, and supporting many direct interfaces between FSM and SAP systems, as well as within FSM application layers (mobile, client, server)
• Apply knowledge of FSM application to make configuration changes to mobile sync and business rules
• Work directly with other IT team members and business users to resolve issues related to the systems integrations between SAP and FSM.  Issues could be caused by data, process, or technical problems.
• Responsible for maintaining solution integrity though the course of any change project including developing, maintaining, and executing test cases when changes are made that could impact any of the interfaces between SAP and FSM. 
• Required to troubleshoot and solve complex problems which may require detailed investigations, documentation of step processes, and critical analysis from a systems and application layer perspective
• Responsible for continuous improvements of processes and systems within area of responsibilities
• May manage projects and/or workstreams within area of responsibilities
• Manage workload and priorities to deliver agreed upon project milestones
   

REQUIRED EXPERIENCE & EDUCATION

• Bachelor’s Degree in Computer Science, MIS, Business or related fields required
• 5+ years of applicable IT experiences
• Demonstrated analytical skills to methodically identify and resolve problems
• Strong troubleshooting skills with an ability to diagnose, document, and articulate systems issues
• SAP or IFS FSM experiences preferable
• Previous support of systems integrations preferable
• Familiarity with SQL queries and XML is desired 
• Knowledge of Integration Tools like SAP Process Integration, Scribe or other Integration tools will be an added advantage 
   

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS

• In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position:
• Desire to learn and analyze new systems and technologies
• Possess critical thinking and technical acumen to be able to step through a problem and formulate questions
• Ability to build and maintain positive relationships and build influence, both internally and externally
• Willingness to be flexible with time and adjust to a changing work environment, may sometimes require working outside of normal business working hours
• Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-oriented environment
• Ability to work with limited supervision, and make relevant decisions in performing daily tasks 
• Strong written and verbal communication skills at all levels of the organization, including the ability to communicate technical and business information to both technical and non-technical audiences

Begin your journey with us. Let's reinvent how the world cleans. 

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.