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Experienced Customer Service Rep - Distribution Accounts

*Text TNCJobs to 25000 and Jordyn can help you apply!*

 

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

 

GENERAL RESPONSIBILITIES: 

  • Process and manage orders and quotes in an accurate and efficient manner for assigned Tennant geographies, with a focus on equipment order processing
  • Provide internal and external customer support via phone, fax and email and other methods of communication.
  • Coordinate initial customer master requests, material control requests and plant changes to fulfill order entry process
  • Coordinate with sales, production, distribution centers and logistics to ensure delivery expectations of customers are met
  • Understand, communicate and execute against all marketing programs, distributor programs and unique customer requirements
  • Enter customer complaints and returns for parts and machines.
  • Create and maintain business documents
  • Act as a subject matter expert for assigned Tennant geographies

 

REQUIRED EXPERIENCE & EDUCATION:

  • High school diploma or equivalent plus two years experience in a customer contact environment
  • SAP experience preferred
  • Demonstrated excellence in current position for internal candidates

 

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:  

  • Understands the importance of his/her role as a representative of Tennant by demonstrating a positive and professional service orientation to internal and external customers
  • Anticipates, assesses, and responds effectively to the needs of diverse customers, both internally and externally, making excellent customer service a high priority
  • Works productively, plans, uses time and resources efficiently, follows through to completion
  • Identifies and prioritizes problems accurately, constructively, and in a timely manner
  • Interacts, collaborates and communicates effectively with others across levels and departments
  • Shifts and adjusts priorities in order to meet emerging needs, able to adapt his/her approach as the requirements of a situation change
  • Excellent interpersonal and communication skills
  • Intermediate PC and PC application skills with the ability to use multiple systems simultaneously
  • Ability to organize and maintain workload across multiple platforms.
  • Ability to work effectively within a team and independently utilizing available resources
  • Demonstrates self-awareness and strong attention to detail
  • Demonstrated strong attendance and punctuality

 

Begin your journey with us. Let's reinvent how the world cleans. 

 

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.


Nearest Major Market: Minneapolis

Job Segment: Customer Service Representative, ERP, SAP, Customer Service, Sales, Technology

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