Dispute Resolution Specialist

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

GENERAL RESPONSIBILITIES:  

• Demonstrate excellent customer service to internal and external customers via phone and email interactions
• Interact with customers and partner with internal departments to investigate and resolve invoice disputes
• Effectively and efficiently resolve invoice disputes by balancing customer and Tennant Company needs
• Partner with cross-functional owners to improve existing processes and eliminate the root cause of common disputes/inquiries
• Identify the root cause of the dispute and take corrective action to prevent future disputes
• Make educated decisions based on the best interest of Tennant as well as the customer
   

REQUIRED EXPERIENCE & EDUCATION:

• High School diploma or equivalent
• 2+ years in Customer Service, Accounts Receivable or Dispute Processing
• SAP experience preferred
   

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS: 

• Anticipates, assesses, and responds effectively to the needs of diverse customers, both internally and externally, making excellent service a high priority
• Ability to work effectively within a team
• Ability to diffuse difficult interactions leading to positive results
• Demonstrates self-awareness
• Excellent interpersonal and communication skills
• High level of attention to detail
• Identifies and prioritizes problems accurately, constructively, and promptly
• Interacts and collaborates effectively with others across levels and departments
• Manages conflicting priorities in order to meet emerging needs; adapts their approach as the requirements change
• Performs duties with minimal supervision
• Understands the importance of his/her role as a representative of Tennant by demonstrating a positive and professional service orientation to internal and external customers
• Works productively, plans, uses time and resources efficiently, and follows through to completion

Begin your journey with us. Let's reinvent how the world cleans. 

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.