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BUSINESS ANALYST 4

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

 

IT Business Analyst 4

 

Organizational Summary:

Tennant is a recognized leader in designing, manufacturing and marketing solutions for industrial and commercial markets, with more than $1 billion in annual revenues. With a vision to become a global leader in water-based sustainable cleaning and other technologies, Tennant creates innovative solutions, such as our ec-H2O products, that are changing the way the world cleans.

 

Tennant employees work to create a cleaner, safer, healthier world.  Tennant is a company that cares about what it's doing, and the sustainability of its products, and works every day to develop new solutions that clean exceptionally well, but don't damage the environment.  Employees of Tennant Company work with a spirit of Stewardship. Very simply, Stewardship is a filter for our actions and decision-making, as we strive to leave things in better condition than when we found them. 

 

 

PURPOSE/SCOPE: 

  • This is a key position in the Global IT team that supports all aspects of our B2B digital solutions – global web platform, ecommerce, content management & delivery
  • The primary focus and area of support for this position will be end-to end B2B Commerce preferably in a Manufacturing environment
  • Implement and support global web platform applications including any necessary integrations to other software applications

 

GENERAL RESPONISIBILITIES:    

  • Lead the identification, scoping, roadmapping and implementation of Global Web Platform and Ecommerce projects including requirement analysis, business process design, configuration, testing & training
  • Support business processes in Customer Service, Business Operations and Marketing functions as they relate to the web platforms, modules and the integration points
  • Analyze, develop and complete assigned break/fix requests and execute the needed changes in configuration
  • Develop functional specifications and work closely with the developers on reports, interfaces, conversions, enhancements and forms
  • Support different forms of testing as executed in standard ERP platforms (as appropriate)
  • Works directly with the business users to implement projects and improve business processes and operational efficiencies by implementing best practices in processes or systems
  • Solves complex problems which may require detailed investigations
  • Understand business needs and capabilities, gather user requirements and determine technology solutions to meet those business needs
  • Apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions and optimize business processes

 

REQUIRED EXPERIENCE & EDUCATION:

  • Bachelor’s Degree in Computer Science, MIS, Business or related fields
  • Minimum 5-7 years of applicable IT experiences with minimum 5 years in an ERP environment
  • 5+ years of experience with full lifecycle implementation of B2B commerce platforms (Hybris, Salesforce etc.)
  • Solid background in order management in an ERP platform (i.e. SAP/Oracle)
  • Ability to work with multiple business units independently to document well understood requirements and dependencies
  • Thorough understanding of business operations in a manufacturing environment; more specifically experience with Web Technologies, ECommerce and related technologies
  • Ability to troubleshoot and fix systems issues 

 

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:  In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position:

  • Self-driven individual to learn and collaborate with business and technical teams
  • Ability to work with multiple business units independently to document well understood requirements and dependencies
  • Demonstrated ability to organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations
  • Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-oriented environment
  • Willingness to be flexible with time and adjust to a changing work environment
  • Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation
  • Ability to use sound judgment and discretion in dealing with sensitive or confidential information
  • Consistent attendance either onsite or remotely as needed by the business
  • Ability to take direction and accept supervision, while also work independently when needed

 

Begin your journey with us. Let's reinvent how the world cleans. 

 

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.


Nearest Major Market: Minneapolis

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