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Customer Service Representative

We are IPC Eagle, an international leader and innovator in commercial cleaning equipment and tools.   Our diverse and industry-leading product line covers floor cleaning equipment, industrial vacuums, window cleaning products and accessories.  IPC Eagle is known for innovation and environmentally friendly solutions.  We seek an energetic and motivated Customer Service Representative to join our team. 

Objective

To provide customer service assistance and expertise to IPC Eagle customers and promote and support the sale of IPC Eagle products. Act as an advocate for the customer to other departments within the IPC Eagle organization.

 

Principal Duties and Responsibilities

  • Promote the sale of IPC Eagle Products to existing and potential customers while maintaining goodwill of customers.
  • Manage geographic territory by working directly with customers, distributors, and sales representatives.
  • Manage incoming phone and electronic requests in an accurate and efficient manner.
  • Process all customer orders and changes within internal guideline procedures.
  • Provide accurate product support for entire IPC Eagle product line.
  • Customer service administration including maintaining files, literature requests, processing prospect leads and warranty cards, email, faxes, and manuals.
  • Prepare Return Material Authorizations.
  • Provide accurate inventory and pricing information.
  • Provide tracking and shipping information when requested.
  • Monitor customer-buying habits and anticipate customers needs.
  • Initiate product modification to support our customers needs.
  • Monitor progress of other departments as related to fulfilling our customers needs.
  • Stay current on new industry trends, product and programs.
  • Perform other duties as assigned.

 

Minimum Requirements

·      Customer service experience in a distribution or manufacturing environment preferred.

·      Data entry and ERP experience - PC Windows preferred.

·      Excellent oral and written communications skills and be detail oriented.

 

IND456

 


Nearest Major Market: Minneapolis

Job Segment: Customer Service Representative, Data Entry, ERP, Customer Service, Administrative, Technology

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