Area Service Manager

Date: Oct 20, 2017

Location: Washington DC, DC, US, 20043

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Tennant is a recognized leader in designing, manufacturing and marketing solutions for industrial and commercial markets, with more than $820 million in annual revenues. With a vision to become a global leader in water-based sustainable cleaning and other technologies, Tennant creates innovative solutions, such as our ec-H2O products, that are changing the way the world cleans.

 

Tennant employees work to create a cleaner, safer, healthier world.  Tennant is a company that cares about what it's doing, and the sustainability of its products, and works every day to develop new solutions that clean exceptionally well, but don't damage the environment.  Employees of Tennant Company work with a spirit of Stewardship. Very simply, Stewardship is a filter for our actions and decision-making, as we strive to leave things in better condition than when we found them. 

SUMMARY:

The Area Service Manager is responsible for implementing a clear business strategy, developing and growing the Service labor and aftermarket parts business in their area, and developing a team of service technicians to deliver the ultimate customer experience based on the North America Service business strategies. In this role you are the local Service leader representing Tennant and our strategies and vision to your team, sales and customers.

GENERAL RESPONSIBILITIES:    

  • Collaborates with all sales teams in their area on projects involving growth opportunities for machine sales and service.
  • Provides accurate forecasting that reflects the industry, business trends, and potential business in their area.
  • Grows key accounts and ensures customer satisfaction through continuous customer interaction in the field.
  • Communicates and recommends Service offerings that align with customer needs.
  • Recommends and develops new service territories.
  • Demonstrated ability to effectively align with and communicate Tennant’s vision and North America Service strategies in tactical terms to direct reports and Tennant customers in their territory.
  • Promotes a high performing culture that engages in change, supported through an atmosphere of optimism and passion in the Service organization.
  • Spends time in the field on a regular basis to build relationships with technicians and focus on their growth and development.
  • Partners with the appropriate support functions to address development needs for technicians.
  • Partners with sales to conduct business reviews to retain and grow large customers in their territory.
  • Optimizes the resources for plan achievement at the Area level to assure Area results.

REQUIRED EXPERIENCE & EDUCATION:

  • High School Diploma or equivalent.Bachelor’s strongly degree preferred.
  • 5+ years of business experience with customer interface preferably in a sales or service role including a minimum of 3 years of experience leading others, ideally in a remote employee environment.
  • Demonstrated ability to build a strong team including identifying, developing, and retaining talent.
  • Proficient computer and application skills.
  • Valid driver’s license plus meet Tennant Company Fleet policy requirements.

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:  In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position:

  • Ability to examine issues from multiple perspectives to develop a well-reasoned and sustainable solution to problems.
  • Ability to concentrate on tasks, make decisions, and work calmly and effectively in a high-pressure, deadline oriented environment.
  • Willingness to be flexible with time and adjust to a changing work environment.
  • Ability to build and maintain positive relationships, both internally and externally, while maintaining a customer service orientation.
  • Reflects on and learns from own mistakes and helps others to do the same.
  • Consistent attendance either onsite or remotely as needed by the business.
  • Ability to take direction and accept supervision.
  • Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations.
  • Consistently behaves in a way that reflects positively on self, function, and Tennant Company.

 

Tennant offers competitive salaries with an excellent benefits package, along with an environment where personal growth is encouraged. Opportunities with Tennant Company are posted online at www.tennantco.com.  Interested in this opportunity? It only takes a few minutes to apply online!

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.


Nearest Major Market: Washington DC

Job Segment: Service Manager, Manager, Marketing Manager, Customer Service, Management, Marketing

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