Field Service Manager

Date: Feb 8, 2019

Location: St. Louis, MO, US, 63112

Tennant Company is a recognized leader of the cleaning industry. Since 1870 we have been passionate about developing innovative and sustainable solutions that help our customers clean more spaces more effectively, addressing indoor and outdoor cleaning challenges. Our products include equipment for maintaining surfaces in industrial, commercial and outdoor environments; detergent-free and other sustainable cleaning technologies; cleaning tools and supplies; and coatings for protecting, repairing and upgrading surfaces. With more than $1B in revenue, Tennant Company operates in three geographic business units including the Americas, Europe, Middle East and Africa and Asia Pacific. Join the company committed to empowering our customers to create a cleaner, safer and healthier world with high-performance cleaning solutions that minimize waste, reduce costs, improve safety and further sustainability goals.

PURPOSE/SCOPE:

The Area Service Manager is responsible for implementing a clear business strategy, developing and growing the Service labor and aftermarket parts business in their area, and developing a team of service technicians to deliver the ultimate customer experience based on the North America Service business strategies.  In this role you are the local Service leader representing Tennant and our strategies and vision to your team, sales and customers.

 

GENERAL RESPONSIBILITIES:    

  • Collaborates with all sales teams in their area on projects involving growth opportunities for machine sales and service.
  • Provides accurate forecasting that reflects the industry, business trends, and potential business in their area.
  • Grows key accounts and ensures customer satisfaction through continuous customer interaction in the field. 
  • Communicates and recommends Service offerings that align with customer needs.
  • Recommends and develops new service territories.
  • Demonstrated ability to effectively align with and communicate Tennant’s vision and North America Service strategies in tactical terms to direct reports and Tennant customers in their territory.
  • Promotes a high performing culture that engages in change, supported through an atmosphere of optimism and passion in the Service organization.
  • Spends time in the field on a regular basis to build relationships with technicians and focus on their growth and development.
  • Partners with the appropriate support functions to address development needs for technicians.
  • Partners with sales to conduct business reviews to retain and grow large customers in their territory.
  • Optimizes the resources for plan achievement at the Area level to assure Area results.

 

REQUIRED EXPERIENCE & EDUCATION:

  • High School Diploma or equivalent.  Bachelor’s strongly degree preferred.
  • 5+ years of business experience with customer interface preferably in a sales or service role including a minimum of 3 years of experience leading others, ideally in a remote employee environment.
  • Demonstrated ability to build a strong team including identifying, developing, and retaining talent.
  • Proficient computer and application skills.
  • Valid driver’s license plus meet Tennant Company Fleet policy requirements.

 

In addition to the General Responsibilities, the following are requisite Interpersonal and Behavior skills of the position:

  • Ability to examine issues from multiple perspectives to develop a well-reasoned and sustainable solution to problems.
  • Ability to concentrate on tasks, make decisions, and work calmly and effectively in a high-pressure, deadline oriented environment.
  • Willingness to be flexible with time and adjust to a changing work environment.
  • Ability to build and maintain positive relationships, both internally and externally, while maintaining a customer service orientation.
  • Reflects on and learns from own mistakes and helps others to do the same.
  • Consistent attendance either onsite or remotely as needed by the business.
  • Ability to take direction and accept supervision.
  • Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations.
  • Consistently behaves in a way that reflects positively on self, function, and Tennant Company.

 

Let us introduce you to Tennant Company. We’re everywhere. In your sports clubs, shopping malls, office buildings, parking lots. We make things that make things look like new. We bring new cleaning ideas to market. There is new dirt every day and our machines clean it up. With manufacturing operations and sales, service and support functions across globe, your journey at Tennant can take you places you never expected. If you want to get your hands dirty on a project, step up with your own ideas, or maybe even explore talents you never knew you had, Tennant Company is a place where that can happen. Because at Tennant, we like to think like new. Begin your journey with us. Let's reinvent how the world cleans.

 

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.

 


Nearest Major Market: St Louis

Job Segment: Service Manager, Manager, Customer Service, Management

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