Sr Sales Operations Manager

Date: Jan 22, 2019

Location: Minneapolis, MN, US, 55422

Tennant Company is a recognized leader of the cleaning industry. Since 1870 we have been passionate about developing innovative and sustainable solutions that help our customers clean more spaces more effectively, addressing indoor and outdoor cleaning challenges. Our products include equipment for maintaining surfaces in industrial, commercial and outdoor environments; detergent-free and other sustainable cleaning technologies; cleaning tools and supplies; and coatings for protecting, repairing and upgrading surfaces. With more than $1B in revenue, Tennant Company operates in three geographic business units including the Americas, Europe, Middle East and Africa and Asia Pacific. Join the company committed to empowering our customers to create a cleaner, safer and healthier world with high-performance cleaning solutions that minimize waste, reduce costs, improve safety and further sustainability goals.

PURPOSE/SCOPE:  The Sales Operations Manager will be responsible for optimizing the efficiency and effectiveness of our North America Sales organization through Sales support, best practice deployments, communication and customer engagement.



  • Leads Sales Operation team through integration of responsibilities while providing operational support to sales management.
  • Actively drive a customer-centric/solutions-oriented culture using data to assure alignment
  • Plans and coordinates projects to improve the operational efficiency and effectiveness of the sales force
  • Develops processes and procedures to support the sales process and participates in the development of requirements for sales support systems.
  • Maintains information of sales activities that support sales performance metrics
  • Develops strategy and foundation for an evolution of sales operations.
  • Responsible for the following Sales Operations functions:
    • Event Management: Management and execution of tradeshows, incentive trips and sales meetings
    • Optimize communication through Sales Organization (reports, calls etc.)
    • Support of industry leading ARM deployments
    • Channel promotion and program development (distribution, lead share, ecommerce)
    • Best practice validation and deployment for Sales
    • Manager of sales technology (CRM, dashboards, mobile tools)
    • Manager of external sales support contractors



  • Bachelor’s degree in business or related field and 10+ years relevant of experience
  • Demonstrated experience developing and implementing sales, marketing or business development strategies
  • Track record of successful business performance
  • Demonstrated experience with change management and large-scale change initiatives
  • Advanced planning, communication, teamwork and organization skills
  • Advanced decision making, problem solving and independence skills
  • Advanced analytical skills
  • Demonstrated ability to adapt to/drive positive change within people, process and products
  • Demonstrated ability to drive positive and profitable business growth
  • Excellent interpersonal skills, including written and verbal communication
  • Ability to positively influence those outside of your span of control


Let us introduce you to Tennant Company. We’re everywhere. In your sports clubs, shopping malls, office buildings, parking lots. We make things that make things look like new. We bring new cleaning ideas to market. There is new dirt every day and our machines clean it up. With manufacturing operations and sales, service and support functions across globe, your journey at Tennant can take you places you never expected. If you want to get your hands dirty on a project, step up with your own ideas, or maybe even explore talents you never knew you had, Tennant Company is a place where that can happen. Because at Tennant, we like to think like new. Begin your journey with us. Let's reinvent how the world cleans.


Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.


Nearest Major Market: Minneapolis

Job Segment: Sales Management, Sales Operations, Outside Sales, Business Development, Sales